Custom Designs and Pre-Design orders
GETTING STARTED: After an initial consultation, in-person, over the phone or via email, you will receive an initial invoice and timeline. When you are ready to proceed, follow these 3 steps:
1) Submit the 60% non-refundable retainer in person by cash or email transfer, or through online email invoice.
2) Submit wording, all proposed design elements and other design factors for me to consider + any inspiration photos, and
3) Submit your approval of design/order by reading this page, filling out the form at the bottom and submitting it to me.
With your initial invoice, you will receive a timeline for a target proof approval and a pick-up date. Your deposit is nonrefundable and pays for all custom design time, proofing, and materials.
Current clients are required to read this page and sign off that the expectations described on this page are understood prior to proof approval and production. Please submit this form back to me as soon as possible, so I can get started on your design.
THE PROOFING PROCESS
Once your deposit, wording, and agreement approval are received, the design/order process begins! Please allow anywhere from 3-14 days for your proof, depending on the complexity of your design. All proofs are designed to actual paper size, using the chosen ink colors. All proof edits require additional proof reviews and take 1-4 days depending on the changes and the busy season, and your timeline will be updated if additional proofs are required. If the scope of your design should change dramatically during the proof process, a new cost proposal must be approved, and a new timeline will need to be evaluated. Every item must be proofed, even single-print signs. If you do not see an item in your proof, it will not be printed. If any color shown is drastically different than you requested, tell me! Each client is given three proofs after initial consultation, and proofs after those will be charged $10 and up.
APPROVING YOUR PROOF: Your proof is ready for print when you say it is! I will do an initial check while making the proof, but the final inspection of all spelling and information is your responsibility. After the final proof, you will receive a final design release with the updated costs, final design that will be sent to print and a checklist for you to double check everything. You must sign and return the last page of the proof to begin production. Your signature confirms that you approve all materials and quantities, as well as the design and text. If the proofing process runs past the target approval date given at consultation, the target pick-up date will move back accordingly. Rush fees can be assessed to speed things along, but the average production time is 3-4 weeks for custom designs and 1-3 weeks for pre-designs after proof approval.
*PROOFS are created in color; however, colors will vary between computer screens. Your prints will be made in the colors chosen during your consultation.
*CHANGES after final design release approval will be charged $100 and require a new proof. If in mid-production, fees may be assessed to order new materials. Rush fees will be applied if changes or additions are made or if client deadlines are not met.
AFTER YOU APPROVE: Once you sign the final design release, all print files listed in said release will be sent to my trusted printer. At the time of final design release is when the remaining balance to your invitation invoice or package is due. As for pre-design orders you can pay the additional 40% on pick-up
TAKING YOUR PAPERS HOME: The first page of your proof includes the project completion date. After a smooth, timely proofing process, this date is when you can plan to pick up or get delivered. I will confirm completion with you shortly beforehand. The balance of your invoice should have already been paid at time of signing, and any remaining payment is required to take your materials home or before it’s shipped to you. Please count and review all items within 72 hours of pick up or delivery.
ASSEMBLY: I will deliver your project to you ready for you to assemble. If your project involves assembly on my end or you would like me to assemble them for you and it is not mentioned before print, assembly charges will be billed to you.
TO ENSURE A SMOOTH PROCESS, THE FOLLOWING POINTS SHOULD BE NOTED:
*ALL VISITS from initial consult to final pick up must be scheduled by appointment. All projects include one (1) 60-90 minute consultation plus (1) 30 minute follow-up visit; additional consultation time is billed at $50/hr. If unable to meet in person, a video consultation will be arranged.
*I AM A DESIGNER and respect the work of other invitation artists. I am excited to review your paper inspirations; however, I will not copy another designer’s work.
*EMAIL is not foolproof. We will follow the timeline listed on the first page of the proof. If you think you are missing an email from me, please contact to follow up.
*LETTERPRESS AND FOIL PRINTING is a handmade process, and ink colors and impression may vary slightly between print runs and differ slightly from samples in the studio.
*DIGITAL PRINTING is a machine run process, but color is adjusted by eye. I will color match as closely as we can to a pantone or letterpress ink, but there may be slight variation.
*ENVELOPE ADDRESSING lists must be submitted upon proof approval. I will send you an Excel template as this format is required. Your addresses will be printed exactly as you submit them, so please spell out or abbreviate, as desired.
ESTIMATES: Estimates are created on a per-project basis and can be changed with change of design, upping the quantities, paper choices, etc. KSW Exclusive Invitations will notify you of any pricing changes in each proof and in the final design release, where you will sign off on any updated pricing. Changes after the contract is signed and the retainer is paid that result in a lesser amount than originally agreed upon will not be changed in the invoice and you will have to pay for the original amount. Changes after the contract is signed and the retainer is paid that result in a larger amount than originally agreed upon will be added to the invoice and it is your responsibility to cover those costs.
QUANTITIES: All ordered from the CC Albums must be in an increment of 25 for the quantity. If you would like to change your quantity after receiving your final order or after signing your final design release, additional pieces will be a $200 minimum charge and higher per-unit cost to account for production and press set up fees. Rush fees will also be applied if needed by a certain date.
Ground shipping costs are a flat rate of $25 per box Canada and are shipped through Canada Post, which will be included in your invoice. Should the client wish to use another shipping method, please let me know at time of design approval. Alternative shipping methods must be paid in full before shipment. KSW Exclusive Invitations is not responsible for any damage during shipping. I will carefully package everything to avoid damage, but if your job suffers damage in transit, you must file a claim against the carrier (Canada Post, USPS, UPS, FedEx, etc.) to recover the value. I can try to re-print the order as quickly as possible as a service to you, but I will have to charge you the full price for replacement. International packages will be charged accordingly. I do fully insure all packages.
PAYMENT: All custom orders must be paid in full before they go to press. Should final payment and/or design approval not take place, customer forfeits retainer and contract is terminated. Payment can be made by cash, email transfer, or through online invoice.
CANCELLATION BY ME FOR ANY REASON: KSW Exclusive Invitations cannot be responsible for unforeseen circumstances, work-stoppages, "acts of God", which may make it impossible for me to complete your job in a reasonable amount of time. My complete obligation to you may be discharged in its entirety by my refund of your deposit, without prejudice, and disclaiming any secondary consequences or costs that you may incur. It is my intention to complete every job to completion, but if there is a substantial reason that I choose not to move forward with any part of your project, a refund will be assessed and you will be required to sign a refund form with agreed refund amount.
Please be aware that any delays caused by you will postpone your estimated completion date.
CANCELLATION BY YOU FOR ANY REASON: If you decide to cancel the job prior to any part of it going to press, you agree to forfeit your deposit. Cancellations after the job has been sent to press will not be accepted. You cannot cancel any part of your job once the final design release contract has been signed. All quantities of each item provided in the final design release are covered by this clause upon acceptance of this contract. Any quantities lowered or items cancelled are at the sole discretion of KSW Exclusive Invitations and will constitute forfeiture of that portion of the invoice.
PLEASE COMPLETE THE FORM BELOW