Frequently Asked Questions

 

 

How to place an order

If you would like to place an order for an Invitation or any other stationery kindly send me a picture of the item along with your message and any questions you may have. This will begin the process I will notify you that I have received you email and let you know if any other information is needed. 

What are your fees

All of the Invitations are priced differently and prices are based depending on the amount, materials, paper choice, printing method, quantity and time involved.  If you see an item that you're interested in and would like a quote please copy and paste the image and send the picture along with you message stating which album it was from and the amount you will be needing.

How do I make a payment

Payments are made via email transfer to kswexclusives@gmail.com or if you would like to pay by credit card a Paypal Invoice will be sent to you requesting payment. 

How long is the PROCESSING time

There is usually alot of correspondence back and forth via email after you would have approved your proofs items are then submitted for printing. The process can take anywhere from 5-15 business days depending on the size of your order or if you're having a custom order done. 

Shipping/fees

Album Orders

Items  from the albums that based here in Canada will be shipped via Purolator and items that are based from the US albums will be shipped via UPS.  For items that are based out of the US custom duties do apply the price will be included in your final total so you want have to pay a separate fee. Shipping fees will be based on package weight a 5% GST will be applied to all orders. 

Custom Orders

If you are placing a custom order through my Etsy store or otherwise items will be shipped via Canada Post or UPS.

If you are picking up your order you can pay 50% down to place the order and the other 50% once the order arrives. If your order is being shipped directly to you then payment is required in full.

Invitation Assembly

Please note that some Invitations ordered from Collection I and ll  do require assembly glue dots will be provided. If you wish for me to do the assembly for you there will be an additional charge.  

 

When should I send my invitations to guests?

The general rule is 6 to 8 weeks before the wedding date. Send them out 8 weeks in advance if you have guests that will be traveling from out of town or if your wedding date falls on a holiday. You should mail even earlier if you are having a destination wedding, so guest have time to make travel arrangements. I suggest sending a save-the-date up to 12 months in advance if you are having a destination wedding.